Cancellation And Refund Policies

Thank you for choosing Blue Mall Hotel. Please review our refund and cancellation policy carefully before making a reservation.

1. Refunds:

• Refunds will be provided in accordance with the following guidelines:
  • Full Refund: Reservations canceled at least 2 days prior to the scheduled arrival date will receive a full refund of any pre-paid amount.
  • Partial Refund: Reservations canceled within 24 hours of the scheduled arrival date may be subject to a cancellation fee, and refunds will be issued minus the cancellation fee.
  • No Refund: No refunds will be provided for reservations canceled within [X] days of the scheduled arrival date or for no-shows.

2. Cancellations:

• Cancellation requests must be submitted in writing via email or through our website's reservation management system.
• Cancellation policies vary depending on the type of reservation and are outlined during the booking process. Please review the cancellation policy for your reservation carefully before confirming your booking.
• Non-refundable reservations: Some promotional rates or special offers may be non-refundable, and cancellation fees may apply. Please review the terms and conditions of your reservation for details.

3. Changes to Reservations:

• Changes to reservations, including modifications to arrival or departure dates, room types, or the number of guests, may be subject to availability and additional charges.
• Please contact our reservations team to inquire about making changes to your reservation.

4. Group Bookings:

• Group bookings may be subject to different refund and cancellation policies, as outlined in the group booking contract.

5. Force Majeure:

• Blue Mall Hotel reserves the right to modify or cancel reservations in cases of force majeure, including but not limited to natural disasters, pandemics, government regulations, or other unforeseen circumstances beyond our control. In such cases, we will make every effort to notify affected guests and provide alternative arrangements or refunds as appropriate.

6. Contact Us:

• If you have any questions or concerns about our refund and cancellation policy, please contact our reservations team at info@khuuriye.com or +251 99 610 4254.

By making a reservation with Blue Mall Hotel, you agree to comply with our refund and cancellation policy. Thank you for choosing us for your accommodations.

Last updated: 14/07/2024